Johnson International Corporation - Research Paper Example

The net revenue of the company in the last year was $200 million and the net Income was $10 million. The company mainly generates its business from military and DoD related logistics services. Apart from its branch offices, the company has recently developed an online platform for itself. According to the CEO of Johnson International Corporation (JIC), the intention of the company is to become more competitive and offer superior services to the customers. Hence in order to fulfil this obligation, the top leads of the company have suggested an overall reengineering review of all aspects of the organization.

This can be carried out with the help of a system approach. Although the company has earned high profits in the last couple of years, more capital is required to carry out the engineering review and implement information technology in their operational system. In order to reduce operation cost the company has reduced the IT budget to 10 % and travel & training budgets to 10 % for the last 2 years. Nonetheless, Johnson International Corporation (JIC) did not laid off any off their staff members.

This project will now elaborate on the possible ways by which the company can provide improved customer services and also become more competitive in the market place. Based on the discussion, the study will develop some alternative solutions and from that the most viable one will be selected. The purpose of the study is to uncover the problems faced by the company. In addition the purpose of the study is also to provide a number of alternative solutions to fix that issue. Finally, the aim of the project is to provide recommendations to the company, regarding how they can improve their performance.

Systems thinking can be defined as a process of understanding how things pertaining to systems interacts and influences each other on a whole. The examples of systems thinking are ecosystem where elements such as water, air,