StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

THE LEARNING AND GROWTH PERSPECTIVE SLP - Essay Example

Cite this document
Summary
It is a quantitative framework that is used for assessing satisfaction of the employee, productivity, and retention. The balanced scorecard integrates the four…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER94.7% of users find it useful

Extract of sample "THE LEARNING AND GROWTH PERSPECTIVE SLP"

Learning and Growth Perspective Affiliation The learning and growth perspective acts as a means of spreading and introducing new concepts in an organization. It is a quantitative framework that is used for assessing satisfaction of the employee, productivity, and retention. The balanced scorecard integrates the four perspectives; customers, financial, learning and growth, and processes (Norton & Kaplan, 2000). Furthermore, learning and growth supports the three as it is a sphere where effective behaviours are build in an organization basing on employee coordination capabilities.

Measures of performance are quantitatively used to show the importance of organizational services, products, and the processes required to produce them (Norreklit, 2003). Objectives of learning and growth perspectiveThe main objectives for improving the organizations learning and growth include;I. Determining the effectiveness of the employeesII. Strategic development of skills to improve productivityIII. Strategic building of information for efficiency.IV. To focus available resourcesMeasures in learning and growth perspective include the following (FMA Accounting, 2006);Lagging IndicatorsLeading indicators- Revenue input and output per employee -Satisfaction of the employees- availability of strategic information- coverage of strategic jobs- alignment of personal goalsHow the objectives relate to the mission, vision and strategy of the organization.a) Effectiveness; it is a process that measures the degree to which the work output (product process) conforms to requirements.

It measures on whether the organization is performing the right things.b) Efficiency; it’s a characteristic process that measures the degree to which the organization produces at minimum resource cost the required output.c) Quality; measures the degree to which a service or a product meets the customers expectation and requirements.d) Timelines; gives information on whether the work was done on time and correctly. The criterion is always based on the requirements of the customer.e) Productivity; it is achieved by dividing value added process by capital consumed and labour value.f) Safety; it measures the working environment of the employees and the health of the organization.

Performance measure (metric) of the objectivesMetrics on effectiveness should reflect on whether the right things relating the organization goals, and the attainment of the desired results were achieved;Effectiveness = and Efficiency = It gives information on the process input and checks whether the resources are used properly.Productivity expected = and Real productivity = Targets of the objectivesa) The employees should be effective in their line of duty for the achievement of the organizational goals.b) Improvement of productivity through the development and nurturing of strategic skills.c) Efficiency to be attained in the organization through the use of information and ease of communication.d) Available resources are used effectively.

For proper and successful implementation of the objectives, strategic choosing of the objectives should be made (Norton & Kaplan, 2003). The following initiatives are important to be developed;1) The number of objectives chosen should be few and important. From observation, 15 to 20 objectives are sufficient for any organization. In the internal process perspective, 40% of the objectives should be located as it is where execution strategy is done.2) The objectives should be specific for highly focused, meaningful, and positive step changes in performance.3) The objectives should be driven by a customer theme as it allows the capturing of the organizational/customer interface that runs through the learning and growth and internal process perspective.4) From the internal business perspective, the organizational objectives should support how the organization differentiates itself in the market place.

Like for instance, objectives around quality and cost is more critical for an organization to be competitive.Learning and growth objectives relates with financial objectives by;Ensuring improvement in performance operationsEnabling profitable growth achievementMeeting the expectation and reduction in risk of the shareholder Learning and growth objectives relates to the customer service objectives by;Knowing the level of customer satisfaction (understanding of past performance can be used to build on future performance)Understanding customer requirementsImprovement of the agents performanceSatisfaction of target policyholdersLearning and growth objectives relate with internal business process objectives by;Looking at productivity improvementAligning claims within the businessDeveloping and knowing businesses in target marketsObjectiveMeasureTargetActionCustomer satisfactionProductivityQuality productsTraining of employees and use of quality machinesMeeting organizational goalsEffectiveness, e.g., level of service or grade of product Proper use of resourcesAnalyze the use and management of resourcesWhere and if improvements are neededEfficiencyMake necessary improvements that are resourcefulFinance where improvements are neededReferencesD.P. Norton and R.S. Kaplan (2000), Using the Business Review as A Strategic Management System.

Harvard Press.FMA Accounting (2006) Balanced Scorecard: Examples of Learning & Growth Perspective KPI. Retrieved August 20, 2009, from http://fmaccounting.com/balanced-scorecard- examples-of-learning-growth- measures/Kaplan, R. & D. Norton (2003). The strategy-focused organization. Harvard Business School Press.Norreklit. H. (2003) The balanced scorecard: what is the score? A rhetorical analysis of the balanced scorecard. Accounting Organization and Society.

Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“THE LEARNING AND GROWTH PERSPECTIVE SLP Essay Example | Topics and Well Written Essays - 500 words”, n.d.)
Retrieved from https://studentshare.org/finance-accounting/1600242-the-learning-and-growth-perspective-slp
(THE LEARNING AND GROWTH PERSPECTIVE SLP Essay Example | Topics and Well Written Essays - 500 Words)
https://studentshare.org/finance-accounting/1600242-the-learning-and-growth-perspective-slp.
“THE LEARNING AND GROWTH PERSPECTIVE SLP Essay Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.org/finance-accounting/1600242-the-learning-and-growth-perspective-slp.
  • Cited: 0 times

CHECK THESE SAMPLES OF THE LEARNING AND GROWTH PERSPECTIVE SLP

Strategic Management in Global Context

hellip; 4 Theories to understand the significance of perspective…………… 4 Managing Strategic Change: The need for & process of strategic change …………………………… 4 Approaches to managing Change………………………………………….... Strategy Lenses/ Strategy Safari… & other concepts/ models/ theories to understand the significance of perspective: Different models are used to understand the significance of strategy.... 7 Analysis and Teamwork …………………………………………………… 8 PART 2: Industry's growth…………………………………………………………… 10 Innovation……………………………………………………………………....
12 Pages (3000 words) Essay

Chinese Traditional Literature

His philosophy held that ethical instructions and morality were at the core of the education system, but was also concerned with the growth of the intellects to support government and individuals in their lives.... After a period of dedicated learning, he attained a government career and was assigned various roles in the public scope within his home town....
7 Pages (1750 words) Research Paper

The Appropriate Transmission of Knowledge

Among all the branches of learning, the individuals' acquaintance with the norms, values and… ws prevailing in their environment maintains considerable place that supports them in seeking further knowledge, entering career-oriented profession and leading a successful life in the contemporary age of technological advancement and globalisation.... The primary purpose of the Studies of Society and Environment learning area is to help young people develop the ability to make reasoned and informed decisions for the public good as citizens of a culturally diverse, democratic society in an interdependent world....
3 Pages (750 words) Essay

Balance Scorecard Issues

The internal process perspective forces an external view of the impact of adopted processes and the learning and growth perspective provides a view to the future and the organisational capability in harnessing and progressing internal intelligence (p.... Kaplan and Norton (1996) highlight that it: …translates a business… The measures represent a balance between external measures for shareholders and customers, and internal measures of critical business processes, innovation, and learning and growth....
4 Pages (1000 words) Essay

Drama in Education: Approaches to German Studies Abroad

Axtmann (2002) highlighted that the challenge posed by In particular, the experience of having trips within a foreign land (Mexico) where she became more exposed to the Mexicans way of life during an indefinite period to pursue her art studies brought in a perspective of non-rigid understanding followed by a spontaneous articulation of every knowledge piece imbibed (Axtmann).... The interest towards being dynamic to interact and learn under a transcultural setting is sparked hence with becoming accustomed to the traditional practices, manners or conduct to enhance the overall effect of formal education and break further barriers in language and learning capacity....
4 Pages (1000 words) Essay

BUS499-MoD 4 (SLP) The Learning and Growth Perspective

learning and growth prospective of an organization focuses on employees and organizational culture as employees are the one who perform organizational activities to meet organizational goals and objectives (Kalpan, 2010).... learning and growth prospective develops objectives,… It will increase over all performance of the organization and improves the process of service delivery and will raise the level of customer satisfaction.... learning and growth prospective of balanced score card has given the organization a platform to enhance its performance, with focus on employees and organizational culture it has provided the...
3 Pages (750 words) Essay

Working with a Leading People

hellip; In this particular case, the learner will come face to face with a learning system that can be used in an organization, for instance, sharing ideas.... First and foremost, it has to be assumed that an employee who on the other hand is also a learner in an organization knows the reason why he is part of the organization and learning....
10 Pages (2500 words) Assignment

Organisational Perspective on Information Management

The paper shows what decision Campbell made to implement SAP and organizational perspective on information management.... hellip; learning is reflected in the capability building of the individuals which is necessary to react to the changes in the environment which in turn reflects in the improvement of performance....
8 Pages (2000 words) Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us