Different Type of Services in Hospitality Industry - Essay Example

Section 2 Products and Services 2 Nature of business Hospitality industry at the UAE has a huge global scale on the basis of globalise market area around the world. As a scope of hospitality, have broader aspects in today’s scenario. The general perception of hospitality reflected the chain of hotel and restaurant business. In wordy meaning of hospitality, this concept is not wrong, but precisely, this industry having a broader aspect with includes all the features of the entertainment along with other features to serve the guests, visitors with liberty and goodwill. This scenario clearly enlighten that the hospitality sector cannot have grown alone. With the support of the trained professionals, hospitality industry can able to serve the customers. Hospitality industry provides a vast range of service towards individual guests as well as visitors of this industry. 2.2 Different type of services in Hospitality Industry The backbone of the hospitality industry is customer service, a concept that shared by all the segments of the industry. Hospitality can provide to business with much more opportunities to generate success in this competitive global market. Hospitality industry serves various ranges of services, includes, accommodation, food and beverages, travel and tourism, along with extra services without charges as well as extra beneficial services, offers to the customers. For customer’s comfort, hospitality industry efficiently as well as attentively serves lodging services to create a thoughtful value for sustainability of hospitality industry. Food and Beverage services can dramatically enhance the overall guest experience by offering food and beverage with excellent customer service. This service can able to generate a huge impact on the customers, and this particular situation resulted success of hospitality industry in global market. To gain a perfect customer satisfaction level with provided services, hospitality industry includes transportation within its other existed services. These services are able to enhance additional comfort to the customer’s experience as well as ultimately its productive for hospitality industry. 2.3 Additional Information As perception of these three foremost categories of the hospitality industry are driven by, as well as dependent on the strong economy. Hospitality Industry flourishes when, the customers are fully satisfied with its services like, accommodations, food, and beverages, along with transportation, as well as other extra services of hospitality industry. Extra services are provides to the customers, to lead them towards the peak of satisfaction, ultimately to retain successful as well as sustainable to this competitive world of hospitality industry. Additionally, hospitality industry is a huge employer, in this boosting growth time of global tourism. Employment opportunities increase international business opportunities with much more aspect of future prospects over the globe. Section 3 The Business Environment 3.1 Customers of Hospitality Industry Customers are the heart of the hospitality industry. To remain successful in this competitive industry, hotels are must be focused on the customers. Hospitality industry covers a vast range of customers, from different backgrounds, different cultures along with different economic aspects as well. It includes individuals as well as business firms, families as its customer base. 3.2 Typical customer The new age customers are highly demanding as far as expectations of hospitality services from various hotels. Most of the customers are needed height of comfort from the hospitality industry with all arrangement of foods, beverages, transportations, along with extra services like free coupons, discounts on provided services. Their expectation is quite high rather than previous era’s travellers. 3.3 In hospitality industry, customers are based from various places. In UAE, travellers are frequently come from over the globe, from different cultural background, different languages people are like to visit for the purpose of tourism. Additionally many people also visit UAE for their business purposes. Therefore, the scenario is quite clear that in the UAE’s hospitality industry can able to serve various customers from around the world in various purposes. 3.4 Factors In this competitive global business market area, customers are the God for sustainability. Hospitality industry such type of industry, where the main riding forces of retaining in market at customer’s choice. To create positive benefit and long lasting holdings in respective market hospitality industry provides different services to its customers, for retaining its sustainability in competitive world market. These factors are mostly enlightens the area of accommodation service, food and beverage, along with transportation services. Through these services industry of hospitality in UAE, is also balanced the quality of services along with reliability on customers mind set to generate positive value towards business. Value added services are able to integrated customer’s satisfaction level with an increasing level of value and goodwill of business. There are some factors are stated that attract the people more to the hospitality industry at UAE, Buildings UAE’s hotels industry’s owners are invested a lot to the renovation of the buildings as well as they incorporate lots of new ideas to build a unique building structure. These innovative structures are helpful to attract customers or guests towards the hotels at UAE. Location Location of the hotels is another important factor that most of the customers noticed during choosing the hotels. Any hospitality industry with nearby attraction, natural areas, and recreational areas is mostly desirable for all of customers, rather than other. Booking Facilities People are interested most with the online booking criteria, it is not that time consuming as well as processes are simple to understand with the services of hotels. Those hotels having their own websites with customer-friendly services and packages along with enlightened other facilities of hotels; guests are like to choose those hotels without hesitation. Responsible team of employees For any service industry’s success, employees are the most essential, they are the public face of the industry, revenue of the sale are mostly completed through their effective as well as efficient performance of these employees. They are also accountable for some level of customer satisfaction as well. A friendly and helping atmosphere within the industry always help to build a huge impact on customer minds. Feedback Encourage the guests to prolong their stay with giving satisfactory services as well as making them feel important along with sharing their recommendation to the hotel’s website is way to stay connected and to keep them interested on specific industry. In this way, people who feel appreciated as well as valued are much more likely to come back in the future. Additional services Daily inspection to the guests room, communicate with them about their problems, taking feedback from them are additional responsibility of hospitality industry. Apparently, free food and beverage delivery to rooms, free internet services are also able to create impact on customers. These are some factors, which help customers to choose specific hotel from hospitality industry of UAE. 3.5 Already Served Services UAE’s hospitality business is famous for its innovative style of buildings along with its locations. These buildings of UAE’s effectively attract customers over the glove. Additionally, hotels across UAE have to utilise the advantages of internet. Social media is the one of the strongest sources of marketing as well as through online survey; hotels are able to assess its prospects directly. Twenty-four seven services are provided by the hospitality business of UAE to help the customers at any moment. Booking facilities are also easily accessible for all customers from over the world. Additionally, responsible group of employees are always alert to serve the guests and resolve their minor problems as well. Hospitality business of UAE also provides various additional services like, free rooms services, free internet services, transportation services along with free coupons and discounts over meals or beverages. Through this quality service programmes, UAE’s hospitality business is able to retain a great future prospects with feedback facilities from customers. 3.6 Additional Information Hospitality business of UAE is more concerned with greenery and protecting the environment. Apparently, hospitality employees, the total business are work harder to improve its service and try to promote the business to the next level of prospect. Section 4 Market Research 4.1 Market Information Through the various annual reports of hospitality business at UAE, it clearly stated that there is keen competition within this global market area. Al Maha, Raffles Dubai, Royal Miraj Dubai, The Oberoi, Burj Al Arab Jumeirah along with other so many luxury hotels are hold the main market value at the UAE. These hotels are perfectly balanced the services along with customer satisfaction as well as quality value with satisfactory feedback from customers. With great market sustainability, these hotels are able to generate a positive impact on their customer’s mind. Through the previous report of these hospitality businesses in UAE, market trends are clearly enlightened with service report as well as sustainability criteria of this hospitality business. Read More