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The approach aimed at delivery of high quality, unique and uniform mix of prepared foods in a clean environment and cheerful courtesy. It is a face-to-face kind of delivery but the employee never touches the product but only delivers to the customer (Khanna, 2007).
In the self-service approach, the company involves customers in the production of services. This is done to improve the efficiency and quality of services provided by the institution. This enhances customer service delivery satisfaction and appreciation of the company’s services (Mottershead, & Woods, 2003). This kind of approach also reduces time taken in the delivery of services and allows the company to concentrate on effective and efficient delivery of services (Mottershead, & Woods, 2003). In the food service, customers can order for desired type of food through the company website and they can be delivered as per the customer requirements and on time. Customers can also pay for their specific orders online and file complaints to the company. Through this approach, the organization will be able to tackle addressed problems as well as enabling customer satisfaction(Mottershead, & Woods, 2003).
Another method commonly used by companies is personal attention approach. This approach is aimed at developing a positive relationship between individual sales men and customers. A good example of this kind of approach is the kind of service offered in hotels (Khanna, 2007). This allows for customer loyalty in service delivery and to the company. Since employees contact the customers directly, service delivery is efficient (Khanna, 2007). It is also easier for the customers to express their dissatisfaction or gratitude to the organization. The employees also come familiar with the customers’ tastes and preferences and delivery of services will be efficient since they know what customers need. Hotels with this type of approach even go to the extent of sending birthday cards or
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This was reached due to the shortcomings that arose from the IPO in analysis vital information in project management. It represents how the C20 works out its operations to reach peak performance dimensions. The input sort by the organization is acquired from funds of equity from the management body, labor infused by its employees and the resources obtained, local or foreign.
The paper aims to espouse on the overall concept of operation management and describes the operational management activities utilized to realize success, in terms of capacity management in hospitality in this particular hotel.
The paper tells that the definition of the operation management is, “Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. Operation management is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization”
Thus the main of the operations management is the optimization of all processes in an organization. Operations and processes Operations and processes management Operations function is basically a section of an organization responsible for producing both products and services.
United States of America (US) is a booming market in the telecom industry and it offers an excellent position for competing in a rigorous manner in the overseas markets. The knowledge, skills as well as advanced services provided by the firms of US telecommunication industry are regarded as vital assets which help in boosting up the country’s exports to the overseas markets with opening up of foreign investment and participation.
It is branded then name Etisalat (Etisalat, 2013). It is based in the UAE. Currently, it operates in eighteen countries across the Middle East, Asia, and Africa (Etisalat, 2013). It has over six million phone subscribers in the region, symbolizing a market access of over 140%, putting the UAE among the most accessed markets around the world (Etisalat, 2013).
Operation management rely more practical and scientific execution of theories and calculations rather than putting more on theoretical aspects. According to Slack (2004), any operation is concerned about production of products or processing of services. In such context, manufacturing of products raw materials, parts, practice of workers, subassemblies etc while service is pretty much intangible in nature but it needs involvement of employees who would process the service to customers.
The authors of this paper present the findings of two questionnaires. Whereby, they were investigating the requirements of two experts working within industries that use chemistry with regard to aspects dealing with decision-making sustainability tool.
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