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Patient satisfaction in primary health care - Assignment Example

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In the paper “Patient satisfaction in primary health care” the author analyzes an important aspect of the execution of roles that nurses are attached to in various health facilities. These decision making processes involve very little issues such as to use paper based record…
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Patient satisfaction in primary health care
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Patient satisfaction in primary health care

Download file to see previous pages... During such times, nurses have several options to come out of their dilemmas, the most critical among the options being to apply effective leadership and management skills (Morrisey, 2007). Whether nurses are at the lower ranks of the organizational structure or the topmost position, Harris (2008) notes that leadership is a mandatory aspect of their routine roles and thus the need to always exhibit leadership in the most effective way when faced with ethical and or moral dilemma. Based on the above submission on the need for nurses to see leadership as part of their routine roles in solving ethical and moral dilemmas, nurses can clearly be identified as moral agents who are in place to foster specific advocacy changes within the organization. Indeed, I can personally find myself in such a circumstance as a moral agent when I will be faced with the ethical issue of truth telling versus deception. This can happened if an issue I read about happened to me where a patient had gone to the ward to deliver her fourth baby. This woman had had two previous cases of still birth and one case of miscarriage. Upon early diagnosis through ultra scan, it was found that the baby was still in the woman’s womb. Before the test, family members had approached me to inform me of how the woman would react if things did not go well in this instance also. If a result of this nature is presented to me, it would be a big dilemma whether to disclose the truth or to be deceptive till the delivery was over. ...Download file to see next pagesRead More
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