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However, the purpose of this particular analysis will be compared to similar restaurants based upon the quality of the food that is offered and the quality of the services that were rendered during two distinct observed dining experiences. Further, the two experiences which will be detailed below are with respect to an experience that was had at a local Olive Garden and at a local Outback Steakhouse.
Firstly, it must be stated that the actual pricing of the cuisine, whether for lunch or for dinner is more or less similar; with most dishes at both of these restaurants costing anywhere from $10-$18 per plate. However, even though the relative price differential is more or less the same, the similarities ultimately end there. The ambience of Outback Steakhouse is unique as compared to the ambulances several other restaurants that I had been to during my lifetime. Firstly, upon entering the steakhouse, the dining area is extraordinarily dimly lit; causing a situation in which an individual could likely stumble over any article on the floor that they might not otherwise see. Within the particular Outback Steakhouse that I went to, I was not greeted upon entering the front door. Instead, there was a rush of waiters and waitresses that brushed by me in a frantic struggle to serve the guests that had already been promised tables. Similarly, as I was waiting, I did not receive a nod or recognition that I would be seated anytime in the near future. Instead, it appeared to me that the wait staff was actively avoiding my glance. Eventually I was seated and there remainder of the dining experience proceeded as it should have. The take away that must be had from all of this is that the restaurant can only be measured based upon the two metrics that have thus far been stated. However, due to the fact that the dining experience that has been described fell flat on one of these, the likelihood of me
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They analyze the services provided by that particular company and in turn get paid to present an appropriate feedback (Alan Wilson, 2001). This very concept is called as Mystery Shopping. As usual it also has some dark sides. This documentation throws light on issues related to mystery shopping by evaluating the role of a Mystery Shopper, quality service delivery.
As property consultant for Boxy Smart Discount Stores it had been Chad's job to purchase the land tracts they needed to open a store in Seymourville and time was running out. No land and no store.
Bud Everly, her well-ironed son, interjected an icy remark.
Business organizations have a belief that providing a good customer service is a key factor to succeed in a highly competitive environment. Therefore managers identified the effective and continuous customer service delivery will lead to satisfaction of the customer in the long run.
Mystery shoppers are basically people hired by firms and asked to act in a certain way such as buying a product, observing the environment and asking questions; sometimes even launching a complaint in order to gauge the customer care services provided by that certain organization; and then they provided detailed feedback to the concerned organization about their experiences.
ation, mystery/secret shopping and research based on video-analysis are discussed in order to identify the effectiveness of each of these methods to produce accurate and reliable results for the organisation.
Structured observation: Structured observation is the systematic
In this regard, we utilized the concept of a secret shopper by pretending to be customers but doing it for another purpose; it is to evaluate commercial establishments not only for the quality of their services and products but
The focus should be on the goal, frequency and feedback, data gathering and reporting (Hesselink & Wiele (2002). The goals should be transparent and the checklist should be exhaustive where the failure points are
Although Simmons Bank admitted to the mis-selling of these products and set aside £1bn in compensation funds, confidence has been lost in the bank. PPI is a type of insurance designed to pay out if a policyholder is unable
The store has been facing a number of problems in the past few months. These problems are decreasing profits and the store has also had a number of customer service complaints. It is important to identify the reasons for the problems in the store. It is important to find out the reasons for low profitability.
Self was supposed to evaluate any local store that sells prepaid MoneyPak cards such as CVS or Walgreens. He was instructed to deposit the check in his bank account, purchase the three $500 Green Dot cards and to keep the remaining
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