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Most processes differ on the basis of four Vs, i.e. volume, variety, variation and visibility. Processes need to have the following elements to be successful and help the business grow. These include a) quality, b) speed, c) dependability, d) flexibility, and e) costs (Slack, Chambers, Johnston, & Betts, 2008). In terms of the operations managers these are essential characteristics that they need to not only know but also be able to effectively and efficiently manage them. The role of the managers is to ensure that the operations of the business are well planned and strategically implemented, to ensure that the costs are low however the overall returns from the processes are high. With the ever changing environment of the operations management, it is evident that the importance of operations management and processes management is now becoming an essential aspect of the business and impact all the sectors of the society (Slack, Chambers, & Johnston, Operations Management with MyOMLab, 2010).
It is imperative for the operations managers to know and understand the characteristics of the processes, as this allows them to make more informed decisions and the managers can effectively not only control the costs but also develop the processes in a manner that permits overall growth of the company as a whole. Having a holistic view of the processes of a company will permit the managers make more accurate decisions and will also permit an overall improved business as well, hence it is essential for the operations managers to keep track of all the characteristics of processes and also have a clear view of the process development. The following section will detail the process development process.
The development of a process involves five main stages. These stages need to be clearly understood and identified by the managers to ensure that there is a clear and smooth development process. The stages include a) development of the concept, b)
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