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HR Project - Assignment Example

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As an enterprise in the customer service industry this company has been able to achieve decent corporate performance despite the inadequate handling of human resources. The overall performance of the company must improve in order to maximize shareholders wealth. The managers of…
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HR Project
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HR Project

Download file to see previous pages... In order to comply with this strategy the workplace environment of the firm has to change to become more attractive for the personnel. Employees get better at their jobs over time when they master the learning curve. The learning curve is a graph that depicts the mastery of skill by an individual or group of people over the course of time (Answer). Having competent employees that know how to provide customer service will ensure that the company retains all its current business contracts. In order to make the company grow the managers of the company have to emphasize the marketing function. Satisfied corporate customer can serve examples that can be showcased by the executive salespeople when a making a pitch to a sales lead. Increasing the sales of the company can improve the profitability of the company. Another way to improve the profitability of the firm is by lowering cost.
In order to improve the individual performance of the employees of the company the managers have to take measures to make it happen. A way a manager can influence the performance of the workers is by motivating them. Motivation can be defined as individual forces that account for the direction, level, and persistence of a person’s effort exerted at work (Schermerhorn & Osborn & Hunt). A way to motivate employees is by providing rewards or incentives. For example the customer service personnel can be given a bonus based on the amount of satisfied customers they serve during a work shift. Managers can also provide non-financial rewards to motive employees such as giving them recognition and telling them they are doing a good job. In order to relieve the tension at work the company should increase the amount of break times the employees are entitled too. Retaining talent is important for the company. A way to inspire these workers is by offering promotion or ascension opportunities. Another important ...Download file to see next pagesRead More
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