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Case study IT and Business (Maturity rating) - Essay Example

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The use of technology meant that we could take paper processes out of the equation and thus handle more volume at less cost (p.5) Also, they decided to build the share dealing service on the their telephone based banking system technology instead of starting from scratch…
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Case study IT and Business (Maturity rating)
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Case study IT and Business (Maturity rating)

Download file to see previous pages... ] a culture of plain talking, and telling it as it was…removed the notion of an individual win (p.7) and that for special arrangements… all were treated straight forwardly and professionally (p.7).
The relationship between business and IT for Sunshine State was commendable considering that they formed joint teams to work on the project. Leadership was also evident in that we see the external suppliers being given autonomy so long as they meet their deliverables. This element of trust and knowledge sharing must have been a big contributor to the project’s success.
And what about the number of dissatisfied customers? In the end, there were only 167 of them, and most of these were dissatisfied with their share allocation rather than the share dealing system (p.9).
The fortnightly report… was a list of milestones... it had a list of things achieved in the last 2 weeks, a list of things to be achieved in the next 2 weeks, and a set of issues for management attention (p.6).
The aim here is to have a formal process that ensures that assessment and reviews of the IT investment by Sunshine State allows for changes to be made based on the outcome of the reviews. Thus by instilling a culture of open communication the company is able to ensure that assessments based on the IT and business metric and service level agreements are analysed and spoken of truthfully such that an iterative process of constant improvement is developed.
The programme office was tasked with the development of high level plans that would steer the company towards its longer term objective while not losing sight of the immediate need for an IT system ready for the IPO. The nominee account and bulk dealing where all cost control measures that fitted well with the IT strategic plan and allowed for budgetary control.
The longer term objectives concerned the capability for further development and it was recognised early on that it would be possible to make share dealing and related activities a ...Download file to see next pagesRead More
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