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The global market has become so competitive that companies have had to come up with new strategies to keep them at par with others in the globe. Some of these strategies include product differentiation, marketing practices, training, management leadership etc. One important strategy that has been employed by Japanese companies and which has proved successful is the implementation of TQM in their operations. This paper therefore was meant to determine the significant relationship/differences between Japanese and non-Japanese electrical and electronic companies operating in Malaysia on the level of implementation of TQM and also to gauge whether those not implementing know the advantages of TQM.
In this research study, the hypothesis is well framed since always the null hypothesis assumes no effect as it is evident from H0 that ‘there is no significant difference in TQM implementation between Japanese companies and non-Japanese electrical and electronic companies’.
For any research work to have the required scientific rigor, it should be based on tangible, valid and reliable background. This is mainly maintained through the citations and best practices from other writers. In this research study, the literature review carried out has had inferences from authorities in this field including Dahlgaard, Kristensen, Garvin and Ishikawa, authors who have experience in quality management and implementation. However, comparing the survey response rate with that of another related survey (as in this case) is not a good research practice and the researcher should always struggle to ensure total conformity to the research design and planning process. The researcher should strive to attain a high response rate by ensuring that participants are made aware of the;
The researcher used quantitative research design technique. In this case, the researcher uses predetermined questions
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According to the research an article ‘The Relationships between Organizational Culture, Total Quality Management Practices and Operational Performance’ describes the association between three main components of an organization, which include organizational culture, total quality management practices, and operational performance.
The paper commences with an “Introduction” of the management systems with special emphasis on shareholder value. Next, it deals with Japanese Management Systems followed by the chapter of “Empirical Evidence towards Japanese Firms Becoming More Oriented Towards Shareholder value”. The paper also puts forward the rationale or the reason of having such importance to the concept of shareholders’ value.
The increasing competition among the companies across all industries has compelled companies to always look for improvement in their operations. Firms now have separate departments dedicated to monitor and improve overall quality of the firm.
TQM is basically following six principles, which are relating it to many aspects of the business, those are 1. An involved and committed management to provide a long-term organizational support. 2. An intense focus on both, internal and external customers.
Total quality describes the culture, attitude and organizational structure of a company that strives to provide customers with products and services that fully satisfy their needs. This culture requires quality in all aspects of a company’s operations, harnessing processes that do it right the first time and eliminate all defects.
Increased competitive pressures and global markets realities are forcing businesses to rethink and evaluate their competitive strategies and management practices with the aim of improving organizational performance. Defining, implementing and sustaining strategic quality orientation (TQM practices) is seen as the answer to sustained competitive performance.
“Customer service is one of the most important ingredients of the marketing mix for products and services” (Thetimes100, 2009). An industry in which customer service is very important due to the fact that historically customer service has not been
At the same time, the company has offered automotive finance, vehicle leas and vehicle services among others. As a large multinational enterprise, Ford Motors has emphasized innovation and
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