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A manager’s action can directly or indirectly affects guests’ dining experience. They can be listed below;
Manager should initiate to design a code of ethics for his firm. Code of ethics to a business means the set of principles and concepts that is designed to achieve the proposed objectives and goals by ensuring the collective effort of all employees, managers, and other individuals. It has great significance in the food and hospitality service too. The main focus of the code should be the requirements of community, law, employees and shareholders.
As part of the ethical concern, the manager has to ensure the quality of products and services offered to the customers. Employees should be made convinced of the importance of their ethical compliance in order to acquire customer satisfaction.
Legal compliance is one of the most important aspects of food and beverage operation. Managers need to ensure that their firms maintain the required legal standards especially on quality of food, service, and sanitation (Jones P. & Merricks P, 1994, p.164). Commitment to legal compliance would force employees to adhere to the manager’s instructions; and it will indirectly enhance customer satisfaction.
Manager has to heed his/her genuine attention to employ selection process. Effective workforce is the asset of every business organization. While recruiting employees to food and beverage service, candidates with academic background on hospitality management have to be given priority. Potential candidates from the required quality area will ease manager’s effort to operate the business. In addition to selection, they should be given adequate training on their assigned duties. Manager needs to evaluate the performance of his employees frequently and reassign their roles if necessary. It not only improves employees’ level of performance but also enhances the customer’s dining experience. If a manager is not bothered how
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The major objective of the study is to highlight the management style of the company, ACME Engineering. ACME Engineering is a company which operates from Japan and UK and the company deals with operations of sales and manufacturing unlike other Japanese companies, which only deal with manufacturing. ACME Engineering was established in the year 1980 with a small scale of sales and small centre for technology.
There are many literatures related to management styles performed in the United Kingdom, therefore the essay will also throw light upon such management styles. The other part of the essay endeavours to reflect upon the extent to which the organisational culture of Lloyds TSB reflects or is distinct from that of the national culture and the methods to manage the differences within the national culture.
Reflective Essay In this essay, I take the stand that motivation, leadership style and performance management had a definitive impact on the performance of my team as well as on my own performance. My argument will be supported by literature review and examples from the group’s performance over the period of 6 weeks.
clusion 16 7.0.References 17 1.0. Introduction Strategic management with the purpose of developing proper strategies is quite important for organisations as it is quiet likely to facilitate the attainment of growth along with competitive advantages. Thus, developing effective strategies would augment the likelihood of attaining success by the organisation at large.
China is unquestionably among the world’s largest and fastest growing economies (Watson, 1994, p. 48). Since opening its markets to the rest of the world in 1979, China’s economic growth has experienced a persistent upward trajectory (Tsui & Lau, 2002, p.
By means of contrast, management may be defined as a set of actions that are intended to coordinate the efforts of other people as a means of brining about a set of desired results. From even a cursory level of analysis, the reader can come to the appreciation that leadership represents more of a macro process whereas management is more definitive and specific; at least with relation to eliciting a certain behavior or result from the process.
The style also supports techniques that enable the systematic pursuit of functionality and beauty. The Japanese multinational founded by Akio Morita and Masaru Ibuka. One of Sony’s outstanding and innovative products is the Walkman. Sony’s competency
This data shows that growing companies have adjusted their management style by implementing new millennial management to adapt to generation transformation. This is because the millennial generation keeps increasing relatively to
6 Pages(1500 words)Essay
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