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Human Resources - Essay Example

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Because hotel resorts lodging is a service business, the companys human resource function should be a strategic partner in establishing a context of high quality employee…
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Human Resources
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Download file to see previous pages The satisfaction of consumers depend on the quality of the service that a hotel resort lodging provides. This quality depends on the performance of front-line employees, especially employees who interact with consumers. Because of this service nature, in order to ensure that the company delivers the level of quality that it promises to consumers, first it has to ensure that it has the policies which supports this strategy. In order for this kind of business to take care of consumers, they have to take care of its employees first whose job is to take care of consumers. And this is best done by making the Human Resource function of the company a strategic partner.
In many business nowadays where product offers include both the goods and the service at the same time, the quality of the service depends on the performance of front-line employees. Therefore, in order to make sure that the level of quality that the company promises through its integrated marketing communications activities are provided, a strong support from the companys human resource function is needed. Strategic human resource management is key.
By strategic human resource management, the human resource function of the company takes part in crafting functional-level strategy in order to support the companys overall goals and strategy. In the case of the hotel resorts lodging business, the role of human resources range from a macro perspective—proposing an organizational structure to support the companys strategy, helping build a strong corporate culture based on the companys corporate brand essence, to a micro perspective—setting up a compensation package in order to attract the people who will best fit the companys corporate culture and market positioning, ensuring that a high caliber people will enter the company, setting up a performance measurement and ...Download file to see next pagesRead More
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