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Discussion Questions - Essay Example

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Or use an example from mail you received at home. Can you see how the recommendations put forth here can get the point across while retaining goodwill? After reading this, tell us about a…
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In the process of conducting business, it is unfortunate that there will be times when letters must go out to customers with news they would rather not hear. I have a friend who works in a hotel where many items are left behind by guests. When the items cannot be located, a letter is forwarded from management informing the guest that the item has not been found. The letter is a form letter that an assistant, or sometimes a desk clerk who isn’t busy, will fill in and forward to the guest. The letters are sometimes done in bulk from a list. The first paragraph of the letter thanks the guest and offers hope that their stay was enjoyable. The second paragraph takes no responsibility for the item while assuring them that everything was done to find what was left behind. In the third paragraph, an offer is made to use the letter as proof of a 15% discount on the room rate during the next stay, encouraging further business and good will toward the guest. This is a very effective form of increasing return business.
2. Here is something you may have seen on the Internet—examples of unclear writing from letters received by government agencies. I thought you might get a chuckle from reading the list. It will give you some stress-reducing laughs, but at the same time make you realize that you need to be careful in how you craft your sentences for your papers and other assignments. If you like you can respond to it in 100+ words for participation. If not, just enjoy, chuckle and remember to be precise in YOUR writing! :-)
Learning to write clearly can be a challenge. Sentence structure is important in order to convey a clear message that has no room for misinterpretation. When a message is garbled in the translation, the intent and meaning of the communication may be either diminished or disintegrated. As well, the ...Download file to see next pagesRead More
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