Human interaction in a workplace setting can become stressful due to the long hours people spend working under pressure in the same location with a group of people. Such an environment can lead to conflict. Conflict occurs when different parties disagree over substantive issues…
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Conflict management is the key strategy utilized to battle conflict. It involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing guidelines for managing conflict in the person’s environment (Foundationcoalition). Conflict in itself typically is an occurrence that disrupts the flow of work and lowers the productivity of the workers. Let us write or edit the essay on your topic "Conflict Management" with a personal 20% discount.. Try it now The best approach is to find ways minimize conflicts in the workless, since eliminating is practically impossible since conflict is associated with uncontrollable factors such as human emotions. There are two types of conflicts: substantive conflict and emotional conflict. Substantive conflicts occur when there is a disagreement over the best of action that should be pursued to accomplish a specific goal. An emotional conflict is associated with circumstance in which interpersonal difficulties such as anger, fear or mistrust manifest themselves.
A conflict provides positive consequences when there is constructive conflict involved. Constructive conflict brings positive benefits to the people involved in the ordeal. For example conflict is good if the event allowed an unforeseen issue to surface which may have remained undiscovered otherwise. A constructive conflict also provides added information that can be utilized for decision making purposes. During the resolution process a conflict can provide an opportunity to apply creativity, problem solving skills and develop the human resources of the company as well as organizational processes.
for a company. Such a conflict diverts energies, hurts group cohesion, promotes personal hostilities, and creates a negative environment for the employees of a firm (Schermerhorn, et al. 2003). Other factors that are directly and indirectly associated with conflict are increase in employee absenteeism, decrease in
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Therefore, it becomes essential to resolve conflict quickly. Though there are several methods available to resolve conflicts, the ideal way is through negotiation. Thus, in order to be effective, it is important that managers possess adequate negotiation skills.
The article entitled “A literature review of conflict communication causes, costs, benefits and interventions in nursing” written by Brinkert (2010) which was published in the Journal of Nursing Management proffered pertinent issues relative to presenting a review of related literature on the subject of conflict communication.
Consider the case of managing a situation of explaining to a spouse about a serious infection such as H.I.V and AIDS. This is an example of interpersonal challenge that involves two spouses. It requires a planned intervention. This implies
It is inevitable and unavoidable in a business process, especially when an organization faces change and responds to dynamic situations. Some definitions of conflict are as follows. "Conflict is awareness by the parties involved in discrepancies, incompatible wishes, or irreconcilable desires", etc.
It can be both destructive and productive and plays a vital role in organizational rather professional relationships. The issue of concern out here is not to suppress the conflict but to manage it effectively to have amicable and productive relationships both within and outside the organization.
Conflicting values and/or interests is what leads to conflict. (DeVito 2004) According to Fiore, the effects of conflict in the workplace are both widespread and with expensive ramifications. Accordingly, 24-60% of the management time and energy is spent dealing with anger issues in the workplace.