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Conflict Management - Essay Example

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Human interaction in a workplace setting can become stressful due to the long hours people spend working under pressure in the same location with a group of people. Such an environment can lead to conflict. Conflict occurs when different parties disagree over substantive issues…
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Conflict Management
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Download file to see previous pages Conflict management is the key strategy utilized to battle conflict. It involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing guidelines for managing conflict in the person’s environment (Foundationcoalition). Conflict in itself typically is an occurrence that disrupts the flow of work and lowers the productivity of the workers. The best approach is to find ways minimize conflicts in the workless, since eliminating is practically impossible since conflict is associated with uncontrollable factors such as human emotions. There are two types of conflicts: substantive conflict and emotional conflict. Substantive conflicts occur when there is a disagreement over the best of action that should be pursued to accomplish a specific goal. An emotional conflict is associated with circumstance in which interpersonal difficulties such as anger, fear or mistrust manifest themselves.
A conflict provides positive consequences when there is constructive conflict involved. Constructive conflict brings positive benefits to the people involved in the ordeal. For example conflict is good if the event allowed an unforeseen issue to surface which may have remained undiscovered otherwise. A constructive conflict also provides added information that can be utilized for decision making purposes. During the resolution process a conflict can provide an opportunity to apply creativity, problem solving skills and develop the human resources of the company as well as organizational processes.
for a company. Such a conflict diverts energies, hurts group cohesion, promotes personal hostilities, and creates a negative environment for the employees of a firm (Schermerhorn, et al. 2003). Other factors that are directly and indirectly associated with conflict are increase in employee absenteeism, decrease in ...Download file to see next pagesRead More
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