Conflict at Workplace - Essay Example

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Conflict happens when people disagree over substantive issues or when emotional antagonisms create friction between them (Schermerhorn, Hunt, Osborn, 2003). It is important…
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Conflict at Workplace
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Download file to see previous pages The occurrence of conflict can occur in an organization for a variety of reasons. One of the reasons that it can occur is interdependence. “When individuals or subunits are mutually dependent upon each other to accomplish their own goals, the potential for conflict exists” (Csuponona). Take for example a factory that produces and sells office supplies. The salesmen depend on the production department to have inventory to sell. If production does not keep up with the product demand the salespeople could enter into a conflict with the production department. A second reason that conflict can arise in an organization is due to the existence of scarce resources. Examples of scarce resources include money, time, materials or human resources (Sullivan, 2014). It is the responsibility of the manager to distribute resources in a fair manner. A third reason that conflict can manifest itself in an organization is due to power struggles. A power struggle can occur between the CEO and the board of directors, among the departmental leaders, or among the members of a workgroup. A fourth factor that can lead to conflict in the workplace is interpersonal relationships. Interpersonal conflict involves conflict between two or more individuals that disagree over a subject manner (Chand, 2014). This type of conflict is probably the most common type of conflict.
Once conflict manifests itself companies must deal with it to find a resolution. An important aspect of any solution to resolve conflict is communication. “Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts” (Forbes, 2012). A manager must use active listening techniques between the parties involve to decipher the root of the problem. Appealing to the common goals of the parties can help alleviate the conflict. When interdependence caused the conflict a manager can ...Download file to see next pagesRead More
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