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In addition, the client has used his personal likes and dislikes to air his humiliations. Given that the client did not consult the…
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Assignment 2
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Download file to see previous pages Therefore, I will have to respond to the review publicly and make it professional (Couzin and Grappone 14).
In my response, I will thank the client for the feedback and explain why the cafe allows children events. I will then explain to other clients or readers of the review page that they will not face the same issue because the cafe has worked out a solution to the issue. This will be to ensure that child minders, parents and all the other responsible parties keep all children under the control at all times. Therefore, it is not expected that presence of the children in Broadways Cafe will cause any problem to adults. Clients, who do not want to visit when children are there, can avoid such moments.
I will also try to point out indirectly that the client who provided the review was wrong by including a statement which creates a doubt whether the origin of the problem is the Broadways Cafe or the client’s personal viewpoint. I will explain that the cafe is inclusive because it allows families with children to visit, but ensures that children are under control to avoid any inconvenience to other clients.
The client’s viewpoint is unethical. Children cannot be eliminated from visiting the cafe just because of their age. They also have a right to enjoy the public place with their parents, as long as their behaviour, while they are within the cafe, is put under check. However, the customer has a right to air his view too, and to address the issue, it will be upon the cafe’s personnel to ensure that children do not cause any inconvenience to other clients.
An open line of communication for Broadways Cafe can be encouraged, while still maintaining an open forum on the cafe’s Web site by making a corporate community on the Web site, which allows feedback to clients. To ensure that communication is open, the Web site will have to be user friendly and interactive so that clients can ...Download file to see next pagesRead More
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