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Memo - Assignment Example

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I will first describe the significance of quality management in healthcare and then I will describe ten key characteristics of quality management system in order to provide a…
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Download file to see previous pages “The pursuit of health care quality has led to substantial performance measurement initiatives” (Larson & Muller, 2002, p. 261). Quality initiatives also help in reducing operational costs of healthcare organizations (Micheletti, & Mannis, 2004). For Newton Managed Care, some of the main benefits that quality management program can bring with it include increased public satisfaction, improved image of the company, improved employee performance, and improved organizational performance.
Having discussed the significance of quality management program for Newton Managed Care, let us now discuss ten characteristics of a quality program, which include customer focus, continuous improvement, employee involvement, continuous supervision, process oriented, establishing the metrics, monitoring the metrics, improving public perception, an all-inclusive package, and ease of applicability. Let us discuss each of these characteristics one by one.
Customer focus is one of the main characteristics of a quality program. A quality-oriented healthcare organization focuses the needs of the patients all through the process of delivery of healthcare because they are the main drivers who can ensure success of the organization. If a company does not provide the highest level of quality treatment to the patients, it can never gain public trust. Therefore, health companies give extreme importance to the provision of quality treatment to patients in order to ensure quick success and growth.
Next major characteristic of a quality program is that it is always geared towards continuous improvement. A company adhering to the principles of quality management brings continuous improvement in its services in order to ensure an increase in the public satisfaction level. A healthcare company can achieve continuous improvement only by integrating quality in all phases of any disease treatment program because a fraction of negligence can lead to severe health problems ...Download file to see next pagesRead More
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