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Conflict Resolution in the Organization - Essay Example

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The writer of this essay focuses on the conflict resolution in the organization. This conflict can be dealt with by making the undesirable behavior no longer effective or beneficial to the group. Informal groups are crucial in formal organizations if created with the right objective…
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Conflict Resolution in the Organization
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Download file to see previous pages The main problem is that this group has somehow run out of control and other employees feel they are a nuisance. They severally were caught making fun of other employees, which has resulted in resigning of some employees. The former sales manager was a great friend of Cory and thus he did nothing even when employees complained to him about Cory’s group behavior. Cory is also a relative to one of the company’s directors and boasts that it is only his uncle who can approve his sacking.
Being new in the company, Rogers sought the production manager’s opinion on the issue who told him it was wiser for him to leave the group alone since he was risking his job. However, Rogers feels that if not dealt with, this problem might cripple other workers performance. Last week he summoned Cory to his office with the aim of trying to advise him on the problems his group was causing the sales department. Cory responded rudely that members of his group were the most productive and Rogers was new in the company and knew nothing on the group. On telling the human resource manager, Rogers got another surprise when the manager told him that he had no right to decide on how the company employees should behave.
An example of a badly resolved conflict involved Mary and Cory’s group. Mary, a former medical representative of the company lost her job when she demanded an apology from the group. This was after Cory and his group made a call to one of Mary’s clients which the client was uncomfortable with and demanded an explanation from Mary. When Mary found out about it, she demanded an explanation from Cory. Cory denied the claims even though the call traced back to him. From that day on, Cory’s group members started making fun of anything that Mary did. This was very uncomfortable for Mary and she decided to report to the then sales manager who brushed off the complaint. He said that Mary was overreacting and that such problems were part of medical representatives’ challenges. ...Download file to see next pagesRead More
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