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... Satisfaction Total Quality Management (TQM) John Ruskin, an English Critic of 19th Century, said, "Quality is never an accident; it is always the result of intelligent effort". This statement sums up the kind of efforts required for producing a quality product. John Ruskin outlined the need for a will to produce a superior thing. Total Quality Management deals with the product in its totality. It has been well recognized that Quality is determined by the combined efforts of various departments like Design, Engineering, Purchase, Production, Inspection etc. Total Quality Management is an across the company, management function which co-ordinates and controls various quality activities in order to...