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... OF Deming’s Philosophy on quality can be attained through the never ending improvement of the extended process, of which the management of any organization is responsible (Gitlow & Gitlow 1987). Managers who desire to improve the extended processing, have to demonstrate an understanding of the quality of design and redesign, the quality of conformance and the quality of performance.
In the case of quality of design, it begins with the consumer research, sales analysis, service call analysis, and the development of a prototype to augment the previous activities (Gitlow & Gitlow 1987). Gitlow &Gitlow (1987), points out that in determining customers’ needs, it is important that the future be brought i...