... Telephone etiquette and on handling needs appropriately Tom Brian , Jerry Huntington , Harriet Joyce
Subject: Re: Your Response to Customer Relationship Code of Etiquette
Manager, Customer Service Department,
Do we need an improvement in our customer relationship approach? I pose this question to all of you, in consideration of the issues below, as we seek on how to avoid our business losing essential customers.
As it is well known to all of you, we adopted the customer relationship etiquette codes, to enhance the relationship between the company and its customers, and thus attract more business. Throughout the company history, the ethical and moral principles of customer relationship have f...