Incorporation and Documentation
... and Documentation Inserts His/ Her Inserts Grade Inserts (13, 11 Nipper (2001:41) says that people, in today’s culture often differentiate between work and play or leisure. They perceive leisure as a commodity that is bought by working. Many seek to escape and attain their individual identity through leisure, more than through their work. To many, the ultimate purpose of work is to provide money, which is used to pursue pleasure elsewhere. Work is, therefore, not a pleasurable experience and when it is, it is an added advantage to the consumer.
According to Barlow & Moller (2007:231), a complaint is a statement about expectations. More importantly, it is an opportunity for an organization to fix ...