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... Management Topic: Conflict Conflict management refers to pro-active management of conflict using some strategies to peacefully resolve conflict situation amongst stakeholders. Conflict situation arise from variegated nature of human relations. Daft (1992) and Terry (1996) explicated that conflict can be caused by competition in accessing resources, jurisdictional ambiguities, personality differences, conflict of interests, power relations, incompatibility of goals, miscommunications or misunderstanding, and misperception.
Thomas and Kilmann (1974) posit differing theories of conflict management depending on the personalities involved in the mediation. Some used avoidance while others used competitio...