Employee Monitoring at work
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... Monitoring. The computerized collection, storage, analysis, and reporting of information about employees' productive activities (Office of Technology Assessment, 1987 as cited in Mishra and Crampton, 1998).
Computer Monitoring. There are several types of computer monitoring systems. For instance, computer software can check employee performance accuracy and keystroke speed, particularly for those involved in word processing and data entry jobs. With the use of a video display terminal (VDT), employers can monitor the number of mistakes per hour, stroke rate for each job, the number of jobs, the accuracy of what is being typed, and the speed of employee transactions (Danaan, 1990 as cited in Mishra a...