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Brene Brown authored an article titled “Time to get off the cell phone” and in this article the author states that we dehumanize people who serve us by using our cell phones and he even suggests that we need to stop dehumanization them and respect them (Brown, 2009).
Brown tells us that two women talked on their phone all the time even while they were getting manicures. The manicurists thought those women don’t treat them as human beings. Brown even states that on his visit to to Barnes & Noble, she witnessed another woman who never acknowledge the clerk but talked on her phone when she asked the clerk to do something for her. Furthermore, when Brown visited Chick-fil-A drive-through, her phone rang. She answered it since she thought it was her son’s school calling. She quickly got off the phone and apologized to the cashier. The cashier was grateful since people usually don’t “see them”. Brown even states that she worked as a waitress when she was in college. She always felt bad when she was treated as an object. She explains that people usually don’t show enough respect to servers, but “treat bosses/doctors/bankers with the utmost respect”. Brown states respect has now become dependent on “race, class and privilege”. People complain about customer service these days, but the real problem is that customers are the ones at fault as they do not treat service providers in a respectful manner. Martin Buber wrote that “I-it relationship” takes place when we treat people like objects and “I-you relationship” takes place when we treat people as human beings and with empathy. Brown concludes that when we talk on the phone, we dehumanize the person we are interacting with. She suggests we need to stop dehumanizing people and show respect to each other because “we are hard-wired for connection”. Brown also says “If we dont have the
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About the Author Shelley completed his Ph.D. from the City University of New York, in the year 2003 in Cognitive Neuroscience. At the time of writing this article, Shelly was studying BS at Colorado State University, with majors in Psychology. He has associations to a number of psychological research institutions and has a number of papers written and published related to psychology and neurology.
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