Providing simple guidelines on how increased customer satisfaction is thus improving customer service rating is the main purpose of this research (Jones, 2013). Various companies like Temkin Ratings have…
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This research will help readers take corrective action in relation to customer satisfaction and improve their customer service rating.
The increased use of Interactive Voice Response Systems (IVRs) has hindered personal interaction between consumers and the service providers, leading to dissatisfaction and discontentment of consumers. Therefore, there is a need to rectify this problem and divert to more consumer interactive models of customer service. The goal of this investigate is to provide an interactive customer service model that will increase customer service and in turn increase customer satisfaction and service ratings.
Case studies have shown that by eliminating the barrier between customers and service providers, the customers feel more appreciated and better served. It has also been proven that this increases customer retention rates. This will be done by adopting a face to face sale of company’s products to consumers, a process that will be very interactive through product sampling, answer query session and feedback about the product. The customer will be able to interact personally with the service provider and ask questions about the product i.e. how it works, what ingredients have been used to make it, what its limitations are, how long the product will serve the customer among other questions the customer might have. This solution will also enable the customer feel well served since his/her complains/concerns will be handled immediately without the hustle of having to follow up through phone calls. By eliminating barriers, more customer interactive model will be adopted that will help accomplish the first objectives of this research, i.e., to make customer service interactive and also the second objective by ensuring that customers are satisfied with services provided. Most customers are not satisfied with the service they
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More than 75 million passengers have been flown away by Jetster since its launch in 2004. During the fiscal year 2010-11, the company carried near about 19 million customers who have made the company the fastest growing airline company in Asia pacific in its 7th year of business operation.
iness Survival Factors in Global Economy 25 Discussion 25 Recommendations 27 Conclusion 28 References 30 Appendix 32 Premise It is obvious that as the global economy carries on to move towards improved integration due to advancements in communications technology, decline in trade obstructions and growth in developing nations, a few of the most excellent prospects for small businesses will get from their capability to function within the global market.
Since it is the customer that is the foundation of businesses, it is important that a market research is effective. It is a systematic organized procedure that primarily collects and analyzes information about the business situation before the actual business commence.
This research paper delineates the research proposal on the way through improvising the relationship between the company and its customer, and the need for do so. Unveiling the topic of Starbuck's retail strategy the author answers the question of how to improve the customer service in this well-known coffee company.
The significance of this is to lay bare all the procedures the students should be aware of.
If the university is imagined to be like a big organization, it is possible to map out implementation strategies for
According to the paper the service standards that are offered by the department of education are analysed here by assessing and evaluating the expectation of the internal customers like the employees, students and other supporting staffs who are attached with the departmental setup. Departmental setup goes for a turnaround strategy.
The paper states that customer satisfaction is well recognized as one of the factors that affect airline ratings, competitiveness, and profits; unsatisfactory in-flight catering services may affect airline reputation and affect profits. It is evident that customers are increasingly taking notice of airline catering when choosing flights.