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Weekly journal week4 - Essay Example

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For this reason, I was given more tasks pertaining to customer service and relations. First, I was made a public relations assistant on the first…
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Weekly journal week4
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Download file to see previous pages This gave me a lot of freedom to be myself and also paved the way for me to work independently and under very little supervision. Generally, the day was very successful as I was able to communicate well with the customers on issues that the management wanted given to them.
DESCRIPTIVE: On the second day, I was made to work with the customers yet again as I was assigned the role of customer relations strategist. What this role meant was that I was supposed to suggest practical ways in which the company could increase its customer base.
REFLECTIVE: A unique feature of the day’s role was that I was given the freedom to come out with my own strategy on finding out what the customers expected from the company and how this could be achieved to ensure that we built faith with the customers and in turn enhanced our services to them. This was a challenging task but having worked as a PR for the company, I was offered the opportunity to identify a lot of these ways by which we could win the hearts of customers. In confirming my ideas, I designed a simple questionnaire, which I gave out to customers who visited the company premises. They indicated their desired service treat and these were coded and forwarded to the administration.
DESCRIPTIVE: The third day saw a repeat of what was started on the second day. This means that I was made to act as a customer relations strategists again. What I did differently from the previous day was basically to collect feedback from the questionnaire that was instituted the day before.
REFLECTIVE: This day did not start as challenging as the previous day because I had held the same position before. New customers were given new questionnaire as old one’s were forwarded to the management. There was a brief meeting with the management to discuss ways of implementing the suggestions. The finance and budget officer was in the meeting to budget for ...Download file to see next pagesRead More
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