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Quality Management in Business - Assignment Example

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In order to maintain quality of goods and services, these companies are required to maintain quality management. Quality is a very significant factor in marketing and market-based…
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1.3. The different approaches to quality management include the use of six sigma and Lean. Six is a quality management tool that ensures quality is maintained through reduced production variations. Lean is a quality management that ensures quality through control of resources and reduction of wastes to meet customer needs and wants (Williams, 2004).
1.4. The primary similarities between the two include the following. Both originated from Japan, utilized in project management and make use analytical tools. The other major similarity of both controls processes is to improve customer satisfaction. Improvement of the manufacturing process and project management are also other similarities(Charantimath, 2006).
. The differences in both methods are as follows. While sigma six bases on zero defects, Lean focuses on waste removal. While sigma six focuses on the reduction of variations and improvement of processes, Lean is based on improving the flow of the process. The stages involved in six sigma are, define, measure, analyze, improve and control. On the other hand, the steps involved in sigma six are understanding customer value, value stream, analysis, flow, pull and perfection. While six sigma focuses on saving money, Lean focuses on the principles of reducing lead time. Six sigma aims at achieving business goals in order to improve financial performance while Lean reduces inventory through increased productivity and customer satisfaction. Six Sigma doesn’t involve everybody nor improve customer satisfaction without a systemized view. Lean works through reduced flexibility, and supply chain congestion that is not applicable to all industries.
3.1. Quality management can be measured through customer feedback. Customer feedback is measured by customer complaints, damage control actions taken to products, number of reworks done for a product, written off inventory and ...Download file to see next pagesRead More
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