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Toyota - Research Paper Example

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The Japanese Ministry of transport has established laws requiring automobile manufacturers to publicly declare and recall vehicles that are found to be defective. This is in the best interests of consumers and is a step towards averting crises, which can result from faulty…
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Download file to see previous pages Toyota also has to adhere to the regulations set up by the respective government rates concerning its fuel policy. The oil industry is an obvious major stakeholder in the company and it has to liaise with it for successful business.
The company strives to ensure delivery to consumers as soon as possible. It uses the Just-In-Time system of vehicle production whose aim is to manufacture the vehicles ordered by customers as quickly and as efficiently as possible. Only what has been ordered is manufactured to avoid backlogs and maintain continuity of production. The company makes sure that the spare parts necessary for assembly are already in stock so that when an order is placed, work begins immediately without further delays. The parts used are then ordered and replaced in successive production; stock out are not allowed.
Toyota provides excellent after-sales services and has been ranked highest on the basis of dealership service performance assessment. Customers are in a position to gain from an array of services including service initiation, vehicle pick-up, service advisers, quality assurance and facilities. Focusing on customers and interacting personally with them enhances overall customer delights and promotes brand loyalty. As far as quality is concerned, Toyota has put emphasis on quality assurance systems with Total Quality Control activities implemented to ensure quality issues arising are solved as soon as possible and recurrences avoided in advance. During production, defects are checked during each process and strict inspection procedures are carried out to maintain quality end products.
There has been a significant increase in demand for vehicles around the world as people become more financially empowered. In an effort to have a market share of this growth Toyota has increased its employees and suppliers. Unfortunately, it seems that it’s ...Download file to see next pagesRead More
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