While Mahatma Gandhi is famous for being one of the best spiritual and political leaders in the twentieth century, he is also some of the earliest proponents of the idea that customers are the most important rationale of a business. He explains that customers provide the…
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This has been personally attained by the writer of this paper through his experience as an intern in the Regional Management Division of Deutsche Bank and based on empirical evidence. Personal values of public service, integrity, and creativity promote commercial success by acting as a source of sustainable motivation and establishing the connection between work and self-identity.
Public service is not constrained to working in the government, but also applies to the motivation of seeing one’s work as a form of public service for others. Gandhi stresses that customers give businesses the opportunity to serve them; they are the precursors of public service. This writer believes that being able to serve customers starts with seeing them as recipients of his service. They are going to receive this service, only because they wanted to in the first place. Thus, this writer realizes that his existence as an employee relies on the existence of the customer. Collaboration should take place afterwards, where he must ensure the satisfaction of the customer because it can result to repeat business and the affirmation of his identity as an employee. A good example is handling a difficult, but highly profitable client in Deutsche Bank. This client wanted some help in ensuring the posting of funds to several accounts in a timely manner. This required extra work for the employee, but he eagerly went the extra mile. He monitored the client’s accounts faithfully and when the expected transactions took place, he transferred funds appropriately. After that, he called the client for follow up to check if the transactions went along smoothly. This client expressed significant happiness with the customer service he received. He mentioned something that affected the employee: “It’s nice to be seen and treated as a person. Thank you.” This statement embodies another aspect of customer service as
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Even though there had been a lot of freedom struggles in the past, this one had something uncommon and interesting about it. And it was the fight against violence by being non-violent. Mahatma Gandhi promulgated the use of non-violence as the means to throw out the Brits from India.
A person’s bodily well-being, in this case, is usually taken from the domination of other individual’s, not only in the worldwide colonialism, but also in the form of our daily activities for our better co-existence (Fischer, 1993). To some extent, Gandhi has discussed the nature of God, social issues and family among other daily occurrences, in this worldview.
He often claimed that he had been inspired by the example of Imam Hussein, a prominent figure in the history of Islam, as he said, “I learnt from Hussein how to achieve victory while being oppressed” (Gandhi 12). Even though he acknowledged it, his leadership was significantly different from that of Imam Hussein.
The journey of his life is one great reading and I am happy to share my knowledge through this report.
In the 1800's, the British colonized India, and millions of Indians were traumatized by the circumstances. This great persona emerged as a national icon and brought salvation to all aspects of their life and he achieved all this without any bloodshed, which still a feat yet to be repeated to this day.
As a world leader who has inspired millions of people, Mahatma Gandhi is known for his concepts of Satyagraha, nonviolence, and ahimsa. He has made immense contribution to the humanitarian activities across the world and he is the pioneer of Satyagraha, a kind of nonviolent resistance to tyranny through mass civil disobedience, which is firmly founded upon ahimsa and nonviolence.
The author states that Mahatma Gandhi considered himself a good Hindu because he practiced and believed on all the teachings of Hinduism as he himself mentioned in the above saying. He remained non-violent in the worst situations and practiced the teachings of his religion for the welfare of humanity.
This type of protest is most successful when enacted against nations that follow some type of democratic process, and that support human dignity. In more brutish societies or dictatorial regimes, the concept of civil
Gandhi fought against the British supremacy through his all powerful weapons, Ahimsa –without violence and Satyagraha – a policy of passive political resistance. Gandhi effectively defended the colonialism through non-violence, when force had become both illegitimate and ineffective.
Losing oneself in this quote has a dynamic meaning because Gandhi is persuading people to find the real essence of one’s soul by serving others. He has a message that helping and serving other delivers to a person
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